The Beauty Island Sanctuary
Terms and Conditions
Coronavirus - how you are kept safe at Beauty Island Sanctuary
BEFORE YOU ARRIVE
The lovely reception team will be in touch to help plan your experience with us safe as possible. Please do not hesitate to contact us If you have any extra question.
STEP INTO OUR SANCTUARY ISLAND
Of course, some things are a little different in the light of Covid-19. We are limiting the number of spa days and single treatments that can be booked per day. One-way routes will be in place to reduce guests and team members crossing over whilst walking around the properties However, our spa is private for clients so we can keep you very safe. Everything is open now including our sauna and Hydrotherapy Hot Tub in our Spa Zone.
Upon entering the spa, or hair boutique, guests are invited to use the hand sanitiser provided Please wash/sanitise your hands on arrival. Our team will be ready and wearing all of the appropriate PPE to welcome you, albeit from a distance. Make yourself comfortable while you wait for your treatment in our reception area.
Doors wherever possible are set to open reducing the need for contact on your journey. Please use Hand Sanitiser provided around the salon as frequently as possible.
Our changing rooms are available as they are for private use, we do not offer communal changing rooms. Our team will be nipping in and out to sanitise surfaces.
For now, we won’t be able to provide our usual magazines but do feel free to bring your own to the spas. Refreshments at the salon will be limited.
The team have been thoroughly retrained in our new Covid-19 adapted spa treatment journey, as well as having received training from the Clean – Touch Dermalogica treatment practice.
.After booking any appointment you can relax as relaxation is the stepping stone to Tranquillity. We will make your stay with us as safe as possible.
We look forward to seeing you!
If a booked treatment is cancelled without notice or changed on arrival, the full cost of the booked treatment must be paid. In the event that your therapist or stylist is not available to carry out your appointment, through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist or stylist if available. In the unusual instance where we may need to cancel your booking, we will endeavor to contact you by telephone and/or email.
We accept all major credit/debit cards and cash.
We would ask clients to provide, where possible, at least 48 hours notice if they need to change or cancel an appointment. Cancellations can be made by telephoning the salon during opening hours on 01903 206954. If you are cancelling out of salon hours you may cancel by email at firstname.lastname@example.org We would like to advise you that in booking an appointment, that you are reserving a therapist or hair stylist in advance. Our cancellation policy is designed as part compensation for our highly trained and dedicated therapists and hair stylists, who rely on a busy schedule for a rewarding career.
Clients will be charged for the time reserved regardless for the reasons of cancelling. If we have sufficient notice of cancellation we can open up the appointment to awaiting clients. For cancellation of Wedding Packages, Proms Parties, Spa packages and block appointments we would ask clients to provide the salon with at least 7 days notice of cancellation. The management reserves the right to use their discretion in exceptional circumstances in regard to the above. Where a client requires extensive and lengthy technical services an estimated 50% non-refundable deposit will be required at the time of reserving the appointment.
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had a cancer or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document to highlight with the therapist or hair stylist any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the Spa.
Products used in the salon are highly concentrated, so very little is needed to obtain maximum results. If you wish to purchase any of the products please discuss this with, and direct your queries to the therapist or stylist. They will also provide on how to use the product(s). We recommend that if you have any queries please call us and we will be happy to discuss them or go over the procedure again.
If you have any allergies prior to your appointment please inform us at the time of booking. Please note that clients booking hair colour treatment will be asked to attend the salon for testing 24 hours before their first appointment.
Vouchers cannot be used to purchase products. The Beauty Island Sanctuary Evouchers or card Vouchers are non refundable due to time and cost of processing them. We except Spa Seekers, Spa Finders and Treatwell Vouchers. Please inform us at the time of booking. The Beauty Island gift Vouchers are valid for 12 months form the date of purchase.
Gifts to staff from Clients:
Whilst appreciative of the gesture, staff are unable to accept gifts from clients and are required to refuse any such gifts. A cash thank you following a treatment is between the client and the member of staff.
Offers on the website and our Facebook page are for a definitive period ONLY. Once the offer period has ended the treatment reverts to its normal price.
When booking online you will be charged a small online booking fee. This is to keep your card details secured by the third company. This fee is therefore not deducted from the appointment cost.
The Beauty Island endeavors to treat all its clients appropriately and fairly. If however you are unhappy with a treatment or service you are entitled to lodge a complaint. In the first instance if you have a grievance you must let the Day Supervisor be aware of your complaint so that they can deal with it appropriately on the day. If you do not make us aware on the day of the complaint you may be required to attend additional appointment to resolve the issue up to 10 days or provide evidence. As we may need to speak with a therapist regarding a complaint we aim to resolve all complaints within 5 working days not including weekends. We will not refund payments for treatments without following our complaints procedure. We require notice of a compliant with pictures via email within 24 hours of your visit/treatment. The final decision on any refund will be with the consent of The General Manager.