The Beauty Island Sanctuary
Terms and Conditions
If a booked treatment is cancelled without notice or changed on arrival, the full cost of the booked treatment must be paid.
In the event that your therapist or stylist is not available to carry out your appointment, through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist or stylist if available.
In the unusual instance where we may need to cancel your booking, we will endeavor to contact you by telephone and/or email.
We accept all major credit/debit cards and cash.
We would ask clients to provide, where possible, at least 48 hours notice if they need to change or cancel an appointment. Cancellations can be made by telephoning the salon during opening hours on 01903 537372. If you are cancelling out of salon hours you may cancel by email at firstname.lastname@example.org
We would like to advise you that in booking an appointment, that you are reserving a therapist or hair stylist in advance. Our cancellation policy is designed as part compensation for our highly trained and dedicated therapists and hair stylists, who rely on a busy schedule for a rewarding career.
Clients will be charged for the time reserved regardless for the reasons of cancelling. If we have sufficient notice of cancellation we can open up the appointment to awaiting clients. For cancellation of Wedding Packages, Proms Parties, Spa packages and block appointments we would ask clients to provide the salon with at least 15 days’ notice of cancellation. The management reserves the right to use their discretion in exceptional circumstances in regard to the above.
Where a client requires extensive and lengthy technical services an estimated 50% non-refundable deposit will be required at the time of reserving the appointment.
For all Wedding and Prom packages and Spa Packages, a 50% non-refundable deposit per person will be required at the time of booking.
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document to highlight with the therapist or hair stylist any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the Spa.
Products used in the salon are highly concentrated, so very little is needed to obtain maximum results. If you wish to purchase any of the products please discuss this with, and direct your queries to the therapist or stylist. They will also provide on how to use the product(s). We recommend that if you have any queries please call us and we will be happy to discuss them or go over the procedure again.
If you have any allergies prior to your appointment please inform us at the time of booking. Please note that clients booking hair colour treatment will be asked to attend the salon for testing 24 hours before their first appointment.
Gifts to staff from Clients:
Whilst appreciative of the gesture, staff are unable to accept gifts from clients and are required to refuse any such gifts. A cash thank you following a treatment is between the client and the member of staff.
Offers on the website and our Facebook page are for a definitive period ONLY. Once the offer period has ended the treatment reverts to its normal price.
Our services, prices, products and information may be subject to revision without notice.
We understand that from time to time you may wish to return a product tous. Please see our returns policy and instructions below:
Customers have 30 days following the date of delivery of the product in which to return.
The returned product must be unused, in its original undamaged packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
you comply with the returns procedure set out below; and
none of the exclusions set out below apply.
In order to return an item, please complete the returns from available here, Returns Form
You will need to include your order details such as: your name, order number and reason for return. Then we will send you our returns address and any other relevant information. The customer will be responsible for paying postage costs associated with returns under this policy, In the unlikely event an item is faulty Strike Sport will cover any postage costs.
Refunds or Exchanges
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
The customer is also welcome to exchange their product for a different size.
Delivery of Split Shipments
In the event that your total order exceeds the maximum weight for our largest packages, we will send your order in multiple packages, you will be charged for the largest value package, the additional packages will be included as free.
Please send your returns too: The Beauty Island, 75 Victoria Road, Worthing, RN11 1UN